Privacy Policy

At TQ Foods, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with us—whether through our website, social media channels (such as Instagram @tqfo.ods), WhatsApp, email, or phone.

1. Information We Collect

We may collect personal and business-related information through various means, including when you:

  • Browse our website or social media platforms

  • Fill out contact forms or request a quote

  • Place an order or inquire about a product

  • Subscribe to newsletters or updates

  • Communicate with us through email, phone, or messaging apps

Types of information we may collect include:

  • Full name and/or business name

  • Email address and phone number

  • Billing and shipping addresses

  • Product and order preferences

  • Social media usernames (when contacting us via platforms like Instagram)

  • Any other details voluntarily shared with us during communication

2. How We Use Your Information

We use your information to:

  • Respond to your inquiries and provide personalized support

  • Process quotations, invoices, and product orders

  • Arrange packaging, delivery, and logistics

  • Notify you about product launches, offers, or updates (if subscribed)

  • Improve our website functionality and user experience

  • Conduct internal record-keeping and business analysis

  • Comply with legal obligations and resolve disputes

3. Legal Basis for Processing

We process your data under the following legal bases:

  • Consent – when you voluntarily provide information for inquiries, subscriptions, etc.

  • Contractual Obligation – to process orders or provide services you request

  • Legitimate Interests – to operate and improve our business

  • Legal Compliance – when required by applicable laws or regulatory frameworks

4. Information Sharing & Disclosure

We respect your privacy and do not sell or rent your personal data. We may share your data only with:

  • Trusted logistics and shipping partners for delivery fulfillment

  • IT service providers (e.g., hosting, email systems) solely for technical support

  • Legal authorities if required under applicable laws or for fraud prevention

All partners we work with are required to maintain confidentiality and data protection standards.

5. Data Storage & Security

We take reasonable and appropriate measures to secure your information. This includes:

  • Secure servers and encrypted communication channels

  • Access controls and restricted employee access

  • Regular monitoring for vulnerabilities

However, while we strive to protect your data, no system is completely immune to breaches.

6. Cookies & Tracking Technologies

Our website may use cookies and similar tools to enhance your browsing experience and analyze traffic patterns. Cookies help us:

  • Remember your preferences

  • Understand how users interact with our site

  • Offer tailored content and advertising (if applicable)

You may choose to disable cookies via your browser settings, but this could limit some website features.

7. Your Rights Under Data Protection Laws

You have the right to:

  • Request a copy of your personal data held by us

  • Request correction or deletion of incorrect or outdated information

  • Withdraw consent or opt out of marketing communications

  • Object to certain types of data processing

  • Lodge a complaint with a regulatory authority

To exercise these rights, contact us using the details provided below.

8. Data Retention

We retain your information only as long as necessary for the purposes mentioned in this policy or as required by law. This may include retaining information for accounting, tax, and legal compliance.

9. Third-Party Links

Our website or social media pages may contain links to third-party platforms (e.g., Instagram, logistics partners). We are not responsible for the privacy practices or content of these external sites. Please review their respective privacy policies when visiting.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or our operations. Any updates will be posted on this page with the revised date. Continued use of our website or services indicates your acceptance of the updated policy.

11. Contact Information

For questions, requests, or concerns related to this Privacy Policy or your data:

📧 Email: tqfoodsedl@gmail.com
📞 Phone: 7012393291
9061334435
📍 Address:Calicut Road, Edappal, Near Govindha Theater, Malappuram-679576